resident resources associate – on call

DEPARTMENT

Resident Resources

REPORTS TO

Resident Resources Manager and Coordinators

EDUCATION REQUIRED

BA or some college work, or at least 1 full year of experience in customer service.

TYPE OF POSITION

Part-time

SALARY

$15 per hour

HOURS

Varies, Emphasis on weekend and 3rd Shift

GENERAL DESCRIPTION

The primary function of this position is to provide unsurpassed customer service to People Serving People’s guests by welcoming them into shelter, providing for their immediate needs, working with them to administer their stays, and ensuring the effectiveness of a 24/7/365 operation at the heart of People Serving People’s emergency shelter. MUST BE AVAILABLE TO WORK ANY AND ALL SHIFTS SUNDAY – SATURDAY 7AM-3:30PM, 3PM-11:30PM AND OVERNIGHT 11PM-7:30AM.

ESSENTIAL FUNCTIONS OF THE JOB 

  • Responds to guests’ requests for information and necessities.
  • Contributes to warm, friendly environment by greeting, smiling and practicing other acts of basic hospitality.
  • Maintains a high level of knowledge about guest population and passes information to the next shift via diligent shift crossover meetings.
  • Processes intakes and voucher renewals, checks paperwork, makes corrections and verifies accuracy of the room board and audit reports.
  • Performs stocking and cleaning responsibilities outlined in 3rd Shift Front Desk Duties & Stocking List
  • Operates agency computer systems and networks and keeps records current.
  • Understands and follows People Serving People and Front Desk policies and procedures and exercises sound judgment when responding to unanticipated guest issues.
  • Enforces People Serving People’s rules for guests.
  • Records behavioral issues, warnings and restrictions for Front Desk and Security teams.
  • Answers telephone, receives and issues messages for guests in keeping with Data Privacy provisions.
  • Documents facility information and submits work orders when necessary.
  • Teams with other agency departments to provide coordinated guest support.
  • Communicates and coordinates with county partners on guests matters.
  • Works reliably, independently and effectively without onsite management supervision
  • Coaches & directs interns and volunteers.
  • Stands-in for Security when requested or when deemed necessary.
  • Performs additional duties as assigned by Resident Resources Manager and Coordinators.

 

SUPERVISORY RESPONSIBILITIES

None

 

COMPUTER SKILLS

  • Solid computer skills and experience with Microsoft applications.
  • Experience working with CRM preferred.

OTHER QUALIFICATIONS

  • Experience working as part of a team.
  • Experience working with people from diverse cultural and socio-economic backgrounds.
  • Experience working with homeless families and/or individuals preferred.
  • Knowledge of Hennepin County shelter system preferred.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl and taste or smell. The employee must lift and/or move 25 lbs.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.

People Serving People is an EEO employer fully committed to attracting, retaining, and promoting the most qualified individual without regard to race, religious creed, color, age, sex, national origin, ancestry, marital status, sexual orientation, disability or any other classification protected by applicable federal, state, or local law. We are dedicated to providing and maintaining an inclusive work environment free from discrimination and harassment, where employees are treated with respect and dignity. Individuals who have experienced homelessness are encouraged to apply.

HOW TO APPLY

Please mail or email cover letter and resume to:
Human Resources
614 3rd Street South
Minneapolis, MN 55415

employment@peopleservingpeople.org