Click on the arrow below for a map of the building.
Staff is on hand to answer questions. Guests can pick up mail, diapers, ice bags, baby formula, milk, laundry detergent, cloth masks, and more.
7:00am – 9:00pm
Advocates assist with resources for housing, employment, clothing, and baby supplies. They are located on 2nd floor.
Advocates are available the following hours in rotating shifts.
Monday–Friday • 8:00am – 4:30pm
Breakfast • 7:45am – 8:45am
Lunch • 11:45am – 12:45pm
Dinner • 4:30pm – 5:30pm
Meals will not be served outside these times.
COVID-19 Procedure: Please be in your room to accept meal delivery. Due to safety and health concerns we are unable to leave meals in rooms. At delivery, meals can be received by children over 6 years (the meals boxes are very hot and we don’t want little hands to get burned or hot liquid to spill on the kids).
COVID-19 Procedure: Guests do NOT need to go to the lobby for nightly check in. Instead, Front Desk and Security Staff will randomly select rooms to check between 9:00pm and 10:30pm. Hennepin County still requires everyone on your voucher to stay in shelter every night.
Wednesdays • noon – 3:00pm
Housekeeping & Maintenance will enter and inspect for things in need of repair, verify rooms are clean (swept, mopped, no tape on walls or ceiling), safe (nothing hanging from sprinklers or water pipes), and ensure rooms are not attracting pests. Guests whose room fails inspection will have 24 hours to clean before the room is checked again.
Mops are available on 3rd floor at housekeeping. Trash is to be taken to main floor & emptied inside the trash room. Recyclables can also be deposited there (in the blue bin).
The TRC (Technology Resource Center) is available for guest use Monday–Friday. For the most up-to-date schedule, please see the signage on the TRC door.
The TRC is located on 2nd floor (room 224) by the Advocate offices. See Lauren (room 222B) if you have questions.
early childhood development program
COVID-19 Procedure: Class sizes limited to 10. Children stop in at health-check station outside of the classroom before sign-in each day.
Infant, Toddler, and Preschool classrooms are full. For information, to register, or get on a waitlist for our programs see Meredith (Office 230)
Distance Learning Study Space
No registration necessary
Mon, Wed & Fri • 8am – noon
Tues & Thurs • 1pm – 4pm
K–5 School Year Program
Registration materials available outside 213/214
Mon & Wed • 4:00pm – 6:30pm
Tues & Thurs • 9:00am – 11:30am
Questions? Visit staff in 205/206
Call or text Margo to get your children enrolled in the school of your choice or to assist in keeping them in their home school. Many schools will be doing distance learning this fall and will transition to in-person learning once the rates of COVID-19 cases decrease in the community. You will always have the choice to keep students in distance learning programs if you feel it’s the safest option for your family.
Monday–Friday • 8am – 3pm
Margo Hurle • 612.290.2061
COVID-19 Procedure: Clinic staff is currently limited, so please call first. If you have questions regarding COVID-19 or have symptoms and would like to request a test, please call either of the numbers listed here.
612.396.6157 (please call first)
Mon & Wed • 9am – 4pm
Tues, Thurs, Fri • 9am – 12 noon
7am – 10pm daily
walk-in therapy services
Tuesdays • 9:00am – 11:00am
Thursdays • 5:45pm – 7:45pm
COVID-19 Procedure: Guests may order shampoo, soap, toothpaste, and other toiletries by filling out Head-to-Toe Order Forms, which can be found in guest mailboxes on Fridays. Guests* who have turned in their orders to Front Desk staff by 3pm Sunday, will be able to pick up their items at the Front Desk on Monday after 1pm.
*To qualify for this service, guests must have completed their one-time “Meet & Greet” with Jocelyn. Ask at the Front Desk to schedule.
Guests may exchange bedding up to twice per week by stopping in at Housekeeping (3rd Floor, take the 1st left from elevators).
Tuesdays • 4:00pm – 4:30pm
Fridays • 2:00pm – 2:30pm
Emergency Linen Exchange
For when a family member is ill or there’s been an accident. Pick up a form & bag at the Front Desk. Deliver to Housekeeping.
money on my mind
This 3-session program teaches basic financial skills to adults staying at the shelter. It is taught by advocates, Tatianna & Jaisy. Adults who complete all 3 sessions are eligible to receive $100 in a savings account when they move out.
Office #237 (by Tatianna & Jaisy)
Mondays • 2pm – 3pm
Wednesdays • 10am – 11am
Advance sign-up required. See any advocate to sign up for 1 session per week, (no more than 2 weeks in advance). Waitlists available.