shelter directory

Click on the arrow below for a map of the building.

Staff is on hand to answer questions. Guests can pick up mail, diapers, ice bags, baby formula, milk, laundry detergent, cloth masks, and more.

7:00am – 9:00pm

Advocates assist with resources for housing, employment, clothing, and baby supplies. They are located on 2nd floor.

Advocates are available the following hours in rotating shifts.

Monday–Friday • 8:00am – 6:00pm

Breakfast • 7:45am – 8:45am
Lunch • 11:45am – 12:45pm
Dinner • 4:30pm – 5:30pm
Meals will not be served outside these times.

COVID-19 Procedure: Please be in your room to accept meal delivery. Due to safety and health concerns we are unable to leave meals in rooms. At delivery, meals can be received by children over 6 years (the meals boxes are very hot and we don’t want little hands to get burned or hot liquid to spill on the kids).

COVID-19 Procedure: Guests do NOT need to go to the lobby for nightly check in. Instead, Front Desk and Security Staff will randomly select rooms to check between 9:00pm and 10:30pm. Hennepin County still requires everyone on your voucher to stay in shelter every night.

All Floors

Wednesdays • noon – 3:00pm

Housekeeping & Maintenance will enter and inspect for things in need of repair, verify rooms are clean (swept, mopped, no tape on walls or ceiling), safe (nothing hanging from sprinklers or water pipes), and ensure rooms are not attracting pests. Guests whose room fails inspection will have 24 hours to clean before the room is checked again.

Mops are available on 3rd floor at housekeeping. Trash is to be taken to main floor & emptied inside the trash room. Recyclables can also be deposited there (in the blue bin).

The TRC (Technology Resource Center) is available for guest use Monday–Friday. For the most up-to-date schedule, please see the signage on the TRC door.

The TRC is located on 2nd floor (room 224) by the Advocate offices. See Lauren (room 222B) if you have questions.

Infant, Toddler, and Preschool classrooms (ages 6 wks to 5 yrs)
Monday–Friday • 9:00am – 4:30pm
Infants: 1st floor
Toddlers & Preschoolers: 2nd floor
COVID-19 Procedure: Class sizes limited to 10. Children stop in at health-check station outside of the classroom before sign-in each day.

For information, to register, or get on a waitlist for our programs see Meredith (Office 230).

Distance Learning Study Space
Rooms 213/214
No registration necessary

Mon, Wed & Fri • 8am – noon
Tues & Thurs • 8am – 3:30pm (Tues & Thurs include lunch)

K–5 School Year Program
Rooms 213/214
Registration required
Registration materials available outside 213/214

Mon & Wed • 4:00pm – 6:00pm

Questions? Visit staff in 205/206

Call or text Margo to get your children enrolled in the school of your choice or to assist in keeping them in their home school. Many schools have transitioned to in-person learning. You will always have the choice to keep students in distance learning programs if you feel it’s the safest option for your family.

Room 125
Monday–Friday • 7am – 3pm
Margo Hurle, MPS Shelter Coordinator • 612.290.2061

COVID-19 Procedure: Clinic staff is currently limited, so please call first. If you have questions regarding COVID-19 or have symptoms and would like to request a test, please call either of the numbers listed here.

612.396.6157 (please call first)
Room 116
Mon, Tues, Wed • 9am – 4pm
Thurs & Fri • 9am – 12 noon

After hours:
612.348.5553
7am – 10pm daily

Office 222B
Tuesdays • 9:00am – 11:00am
Thursdays • 5:45pm – 7:45pm

COVID-19 Procedure: Guests may order shampoo, soap, toothpaste, and other toiletries by filling out Head-to-Toe Order Forms, which can be found in guest mailboxes on Fridays. Guests* who have turned in their orders to Front Desk staff by 3pm Sunday, will be able to pick up their items at the Front Desk on Monday after 1pm.

*To qualify for this service, guests must have completed their one-time “Meet & Greet” with Jocelyn. Ask at the Front Desk to schedule.

Guests may exchange bedding up to twice per week by stopping in at Housekeeping (3rd Floor, take the 1st left from elevators).

Linen Exchange
Tuesdays • 4:00pm – 4:30pm
Fridays • 2:00pm – 2:30pm

Emergency Linen Exchange
For when a family member is ill or there’s been an accident. Pick up a form & bag at the Front Desk. Deliver to Housekeeping.

This 3-session program teaches basic financial skills to adults staying at the shelter. It is taught by advocates, Tatianna & Jaisy. Adults who complete all 3 sessions are eligible to receive $100 in a savings account when they move out.

Office #237 (by Tatianna & Jaisy)
Tuesdays • 2pm – 3pm
Wednesdays • 10am – 11am
Registration required

Advance sign-up required. See any advocate to sign up for 1 session per week, (no more than 2 weeks in advance). Waitlists available.