educational services coordinator


Family Support Services


Educational Services Manager


Bachelors or Associate degree in education, child and or youth development, or related field.  Strong background in working with youth in grades K-12.




11:45am – 8:15pm




The Educational Services Coordinator is responsible for development, facilitation and supervision of the Elementary, Teen and Family Event programs, including collaborating with community partners to facilitate and enhance youth events within People Serving People.  The Educational Services Coordinator helps to provide a stable, safe, learning environment based on a philosophy of trauma informed principles and goals.  Must be able to work and plan in a team setting, with patience, enthusiasm and respect for children, as well as parents and fellow staff.


  • Understands the social-emotional needs of youth in a shelter setting.
  • Understands the impact of toxic stress and trauma on youth in a shelter setting.
  • Understands and can implement and build on the trauma-informed framework of our programs.
  • Supervise the Educational Services Associates, including weekly team and individual meetings.
  • Interview, hire, train, and schedule all new staff and unpaid interns for the Family, Teen, and Elementary Programs.
  • Implement and supervise high quality educational programming for all Teens and Elementary Age children including during school breaks and as needed.
  • Complete daily and monthly statistics for the Family, Teen, and Elementary Programs.
  • Organize common areas to meet the needs of the programming being offered.
  • Conduct volunteer orientation and training as well as establish and maintain volunteer communication and retention plan.
  • Facilitate on site birthday and game pack program.
  • Plan and organize weekly events for families and youth.
  • Collaborate with other People Serving People departments on special events and general programming.
  • Seek out and develop relationships with Community Partners in collaboration with the Community Engagement Manager.
  • Develop rapport with families and children, and encourage participation in programs available to guests.
  • Evaluate regularly the variety, suitability, participation and overall quality of age-specific programs.
  • Attend meetings and trainings as needed or required.
  • Perform other duties as assigned by the Educational Services Manager.


Supervise the Educational Services Associates, Public Allies, Interns, and Volunteers.


  • Knowledge of Trauma Informed Care principles and models.
  • Skill in coping with a variety of behaviors.
  • Skill in working with youth, their families and the public.
  • Skill in evaluating situations.
  • Ability to determine the needs of youth.
  • Ability to establish a warm and supportive relationship with the children and their parents or guardians.
  • Ability to keep accurate records.
  • Ability to articulate program goals and philosophy and apply it to working in the K-12 and Family Event Programs.

Child Guidance Skills – Awareness of and sensitivity to particular problems of disadvantaged children and the specific needs of families and children who are homeless and in crisis.

Interpersonal Skills – Maintains confidentiality; Listens to others without interrupting; Remains open to others’ ideas and tries new things.

Ethics – Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently.  Completes administrative tasks correctly and on time.  Follows instructions, responds to management direction;

Communication – Listens and gets clarification; Responds well to questions; Speaks clearly and persuasively in positive or negative situations.  Writes clearly and informatively.  Able to read and interpret written information.

Teamwork – Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed.  Contributes to building a positive team spirit; Shares expertise with others.

Adaptability – Is able to adapt to changes in the work environment.  Manages competing demands.  Changes approach or method to best fit the situation.  Able to deal with frequent change, delays, or unexpected events.

 Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

 Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

 Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

 Crisis Management – Demonstrates ability to assess a potentially dangerous situation, keeping in mind residents’ rights as well as larger agency goals for safety and humane treatment of all people involved, to gain residents’ confidence, and assist in defusing potentially threatening situations and to intervene in crisis situations.

 Stress Management – Demonstrates capacity to maintain personal control and a balanced approach to stressful conditions.

 Tolerance – Demonstrates ability to work with diverse cultural and socio-economic disadvantaged individuals and families.


  • Solid computer skills and experience with Microsoft applications.


  • Supervisory experience is required.
  • Experience working with people from diverse cultural and socio-economic backgrounds preferred.
  • A valid, Class D driver’s license is required.
  • Adult and Pediatric First Aid/CPR/AED certified or ability to be certified within the first 90 days of start date.
  • Experience with youth event coordination.


While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl and taste or smell. The employee must lift and/or move 70 lbs.


The noise level in the work environment is usually moderate.

People Serving People is an EEO employer fully committed to attracting, retaining, and promoting the most qualified individual without regard to race, religious creed, color, age, sex, national origin, ancestry, marital status, sexual orientation, disability or any other classification protected by applicable federal, state, or local law. We are dedicated to providing and maintaining an inclusive work environment free from discrimination and harassment, where employees are treated with respect and dignity.


Please mail or email cover letter and resume to:
Human Resources
614 3rd Street South
Minneapolis, MN 55415