advocacy service coordinator

DEPARTMENT

Family Support Services

REPORTS TO

Family Supports Manager

TYPE OF POSITION

Full-time

SALARY

$19.23/hour

GENERAL DESCRIPTION

The Advocacy Services Coordinator is responsible for development and enhancement of the Advocacy Services Program and supervision of the Advocate Associates. The primary focus of this position is to follow the mission of People Serving People’s Advocacy Program which is to provide opportunities for stability to families through support, education, and referrals. The Advocacy Services Coordinator will work on a team with the Family Supports Manager and Advocate Associates to support and empower families through trauma-responsive practices. Seeking candidates with strong experience in community-based services, housing and/or mental health. Candidates with lived experience of homelessness, that are BIPOC, or another marginalized identity are encouraged to apply.

ESSENTIAL FUNCTIONS OF THE JOB

Leadership and Supervision:

  • Hire and directly supervise Advocate Associates (weekly one-on-ones, case consultation, staff professional development, etc.)
  • Enhance the Advocacy Program using innovation, forward thinking and best practice strategies
  • Oversight of departmental functions and tasks

Direct Service:

  • Maintain small case load of families
  • Meet with families throughout their stay utilizing a client-centered and strength-based approach to accomplish guests’ self-identified goals
  • Write referrals for resources and services
  • Assist families with employment needs (Examples: resume, cover letter, job searching, etc.)
  • Advocate on behalf of clients (Examples: meetings with other service providers, court hearings, etc.)
  • Recognize needs for mental/chemical health services
  • Use creative problem-solving skills to come up with solutions for a variety of concerns/issues/situations that arise with families
  • Organize and accurately keep track of records regarding families while entering these records in a timely matter into the CRM database
  • Assist with monthly statistics on usage of Advocacy services
  • Follow Mandated Reporting guidelines
  • Understand the MN Data Privacy Laws and obtain releases from families prior to speaking about them with other service providers
  • May be occasional evening and weekend duties

Collaboration:

  • Collaborate across departments internally  and with external  providers to best support families
  • Engage in community meetings and committees
  • Attend team meetings and trainings
  • Participate and/or collaborate in research programs with community partners
  • Perform other duties assigned by the Family Supports Manager

SUPERVISORY RESPONSIBILITIES

Supervises Advocate Associates with oversight from the Family Supports Manager

COMPETENCIES

  • Understanding of mental health and its impact on family stability
  • Strong leadership skills, direct communication and ability to lead by example
  • Experience in community based work (prevention, diversion, home based services, etc.)
  • Knowledge of and experience with housing (tenant rights, eviction expungement, understanding of current housing market, etc.)
  • Understanding of group facilitation dynamics

Adaptability – is able to adapt to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.

Barrier Awareness – is aware of the barriers the population served faces, from mental illness, chemical dependency, literacy to parenting issues.

Child Guidance Skills – awareness of and sensitivity to particular problems of disadvantaged children and the specific needs of families and children who are homeless and in crisis.

Crisis Management – ability to effectively deescalate high stress situations while addressing the needs of the client.

Communication – Listens and gets clarification; Responds well to questions; Speaks clearly and persuasively in positive or negative situations.  Writes clearly and informatively.  Able to read and interpret written information.

Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Ethics – Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Interpersonal Skills – Maintains confidentiality; Listens to others without interrupting; Remains open to others’ ideas and tries new things.  Has the ability to establish rapport and interact effectively with a wide variety of people including staff, clients and service providers.

Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently.  Completes administrative tasks correctly and on time.  Follows instructions, responds to management direction;

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Teamwork – Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed.  Contributes to building a positive team spirit; Shares expertise with others.

Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Tolerance – Has the ability to work with a diverse population.

Stress Management – Possesses the capacity to maintain personal control and a balanced approach to stressful conditions.

COMPUTER SKILLS

  • Basic computer skills and experience with Microsoft applications

EDUCATION REQUIRED

BA/BS in Human Services or closely related field. Relevant experience will also be considered in lieu of a degree.

OTHER QUALIFICATIONS

  • 1-2 years’ experience serving those experiencing homelessness
  • Driver’s license required

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms.  The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl and taste or smell.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.

People Serving People is an EEO employer fully committed to attracting, retaining, and promoting the most qualified individual without regard to race, religious creed, color, age, sex, national origin, ancestry, marital status, sexual orientation, disability or any other classification protected by applicable federal, state, or local law. We are dedicated to providing and maintaining an inclusive work environment free from discrimination and harassment, where employees are treated with respect and dignity.

HOW TO APPLY

Please mail or email cover letter and resume to:
Human Resources
614 3rd Street South
Minneapolis, MN 55415

employment@peopleservingpeople.org