senior program director








$85,000-$92,000 annually


Bachelor’s degree and 7-10 years progressive experience and leadership. Graduate degree in related area preferred.


  • Direct reports include: Director of Family Supports, Director of Education, Community Engagement Manager, and Whole Family Systems Manager.
  • Matrixed or cross functional influence across entire organization.


The Senior Program Director will set the strategy and define success for overall programming, holds ownership and ultimate responsibility for People Serving People engagement programs, and will empower, lead, and support all program leadership. The Senior Program Director will serve as a member of the Senior Leadership Team. They will also play a leading cross functional role in advancing strategic priorities and special initiatives and is a close partner to the CEO.

This position will be responsible for working across three time horizons, including oversight of core programs, emerging programs, and strategic program planning for the future. For core programs, ensure budget accountability, program utilization, effectiveness, and development. For developing and piloting emergent programs, ensure implementation, iteration, and learning. For strategic program planning, as needed, guide program evolution and ideate creative, relevant, sustainable programs in alignment with People Serving People mission and priorities.


Programs Leadership and Planning

  • Oversees all People Serving People engagement programs, including Education, Family Support Services, Community Engagement and Systems Change, and Whole Family Systems.
  • Build a strong culture of success and identify opportunities to bolster cross-program effectiveness, collaboration, and clarity.
  • Partner with program leadership to analyze success and challenges with current programs.
  • Support of the organization’s public policy, advocacy and systems change activities in partnership with CEO and members of the Engagement team.
  • Ensure impactful programs through program evaluation and systems to effectively track progress toward long-term goals, measuring and reporting on outcomes.
  • Oversight and strong steward of organizational resources – financial, human, and equipment/supplies and budget accountability.
  • Work closely with program leadership who, as experts in their fields, will help form an overall, long-term strategy encompassing all aspects of our programs.
  • Analyze community needs to develop new programs and enhance current programs.
  • Participate as a member of the fundraising team and assist with increasing fundraising abilities of organization including: identification and analysis of prospects, creation of content and materials to support fundraising activities, and representing organization at external fundraising events and meetings.
  • Help develop communications around program activities.
  • Maintains a working knowledge of significant developments and trends in the field.

Organizational Leadership:

  • Member of the Senior Leadership Team and ad hoc committees as needed.
  • Creates authentic engagement with a wide variety of stakeholders including: policy makers, governmental administrators, community partners, the general public, guests, clients, board, and staff.
  • Ensure programming and internal culture, policies and practices align with the organization’s commitment to racial equity, authentic engagement, and trauma informed care.
  • Attend and participate in Board and Committee meetings as requested by CEO.
  • Provide or facilitate training, mentoring, direction, and development of staff, interns, and volunteers.
  • Ability to create organizational clarity, communication, and consistency; drives results; forces resolution, focus, team unity, prioritization and follow-through; harmoniously integrates the Leadership Team; and helps to remove obstacles and barriers.


  • Develop program staff using a supportive and collaborative approach; supervise across difference.
  • Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
  • Provide mentorship and guidance, and alleviate and address individual and group concerns as necessary.
  • Encourage and assist staff to develop themselves professionally and add value to the organization and community.

Special Projects and Initiatives:

  • Partner with others to lead and manage strategic priorities and change initiatives – in particular related to racial equity and authentic engagement.
  • Lead development, planning, implementation, and analysis of special projects and initiatives as needed.
  • Provide cross-functional supervision to staff members who have assignments that support special projects and initiatives.

Community Engagement:

  • Translates and networks the organization’s programs and services to the community.
  • Creates and maintains community relationships and partnerships appropriate to the fulfillment of agency priorities and objectives.
  • Promotes awareness of the needs of the target population served.
  • Represent the organization externally, including speaking at public events and meetings; represents the organization and the organizational point of view to agencies, organizations, and the general public.
  • Stay informed of the current homeless response, housing, and education issues and landscape and be prepared to take interview requests and engage with media.


  • Help to create an inclusive and welcoming environment for all individuals in regards to diversity which may include geography, race, ethnicity, socioeconomic status, immigration status, veteran status, sexual orientation, gender, sex, age, ability and religion.
  • Perform other job duties as assigned.


  • Comfort and experience with public speaking to large and small groups on complex topics.
  • Exceptional relationship-building and interpersonal communication (written and verbal) skills; adaptive communicator and engager.
  • Excellent judgment and creative problem-solving skills including negotiation and conflict resolution.
  • Flexible, collaborative, integrative, and proactive.
  • Passion for and strong understanding of the organization’s mission.
  • Ability to meet deadlines and follow projects through to completion and drive that in others and groups.
  • Experience in strategic planning, project management, and leading key internal and external strategic initiatives.
  • Experience with racial equity, inclusion and engagement initiatives for internal (guests, staff, and board) and external audiences (volunteers, donors, community stakeholders).
  • Knowledge on power, privilege, oppression, and how they function within a nonprofit organizational context.
  • Experience working with boards of directors.
  • Knowledge of public policy and how it impacts organization and organizational constituency.
  • Knowledge of key nonprofit organizational activities including fundraising, human resources, technology, marketing and communications. Experience in these areas is preferred.
  • Willingness, availability and ability to travel statewide and nationally, including occasional overnight and multi-day travel. Must have a valid driver’s license.


Fostering Innovation – The ability to develop, sponsor, or support the introduction of new and improved methods, services, products, procedures, or technologies.

Building Collaborative Relationships – The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.

Entrepreneurial Orientation – The ability to look for and seize beneficial business opportunities; willingness to take calculated risks to achieve organizational goals.

Strategic Thinking – The ability to analyze the organization’s competitive/collaborative position by considering market and industry trends, existing and potential customers (internal and external), and strengths and weaknesses as compared to competitors/collaborators.

Stakeholder Orientation – The ability to demonstrate concern for satisfying one’s external and/or internal stakeholders.

Trauma-Informed – The awareness of and sensitivity to particular problems of disadvantaged children and the specific needs of families and children who are homeless and in crisis.

Interpersonal Skills – Maintains confidentiality; Listens to others without interrupting; Remains open to others’ ideas and tries new things. Has the ability to establish rapport and interact effectively with a wide variety of people including staff, clients and service providers.

Ethics – Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Tolerance – Has the ability to work with a diverse population.

Teamwork – Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed. Contributes to building a positive team spirit; Shares expertise with others.

Adaptability – Is able to adapt to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.

Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Stress Management – Possesses the capacity to maintain personal control and a balanced approach to stressful conditions.


While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms.  The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl and taste or smell.


The noise level in the work environment is usually moderate.

People Serving People is an EEO employer fully committed to attracting, retaining, and promoting the most qualified individual without regard to race, religious creed, color, age, sex, national origin, ancestry, marital status, sexual orientation, disability or any other classification protected by applicable federal, state, or local law. We are dedicated to providing and maintaining an inclusive work environment free from discrimination and harassment, where employees are treated with respect and dignity. Individuals who have experienced homelessness are encouraged to apply.


Please mail or email cover letter and resume to:
Human Resources
614 3rd Street South
Minneapolis, MN 55415