resident resources assistant manager

DEPARTMENT

Resident Resources

REPORTS TO

Resident Resources Manager

EDUCATION REQUIRED

Bachelor’s degree and at least 1 full year of customer services experience

TYPE OF POSITION

Full-time

SALARY

$45,000/year

GENERAL DESCRIPTION

The primary function is to perform the duties in order to accomplish of the goal of the Resident Resources department. This means you will guarantee unsurpassed customer service to People Serving People’s guests by supervising the Front Desk’s daily operations, performing the full range of supervisory functions for Front Desk staff, providing quality control for all Front Desk activities, and ensuring the effectiveness of a 24/7/365 operation at the heart of People Serving People’s emergency shelter.

ESSENTIAL FUNCTIONS OF THE JOB

Administration

Administrator for HMIS, maintain work flow by monitoring steps for the process; setting processing variables; observing control points, facilitating corrections or malfunction within the process.

Performs HMIS data entry, ensuring service records are never more than one-week out of date with minimal null and incorrect data, and completes all Point-in-Time Counts on-time.

Participate/represent People Serving People in HMIS meetings and committee boards.

Maintain and provides quality control for Front Desk documentation (e.g., CRM, Audit, Check-in, room status, etc.), data entry, intakes, shift task completion and execution of procedures. Promptly detects deficiencies and implements strategies to resolve them, and develops staff trainings to promote uniform effectiveness.

Personnel

Partner with Resident Resources Manager to accomplishes Front Desk staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling and disciplining employees, initiating, coordinator and enforcing systems, policies and procedures.

Resolve personnel problems by analyzing data; investigating issues; identifying solution; recommending action.

Conduct mid-year and annual performance reviews.

Demonstrate full knowledge of department policies and procedures and models compliance for staff.

Represent department management during all Shift Crossover Meetings occurring while on shift to ensure continuity of operations and pass along operational and administrative guidance.

Management 

Serve as the Front Desk’s On-Call Supervisor two days each week and every other Saturday, and may be called upon to help fill shifts when necessary.

Partner with Resident Resources Manager to maintain safe and clean work environment by educating and directing personnel on the use of all control points, equipment and resources; maintaining compliance with established policies and procedures.

Collaborate with Coordinators and Resident Resources Manager to refine policies governing Front Desk, Housekeeping and Security operations.

Contribute to team effort by attending trauma informed care (TIC), safety and other committees as directed by Resident Resources Manager.

Conduct comprehensive crossover with Resident Resources Manager and Coordinators once weekly to guarantee continuity of management operations.

Resolve guest conflicts. Makes decisions on Warnings and Restrictions, consulting fellow Coordinators and the Resident Resources Manager as needed.

Assign and monitors Community Service to divert guests from Restriction.

Partner with Resident Resources Manager and Coordinators to prepare for quarterly staff meetings.

Work on projects assigned by Resident Resources Manager.

Accept lead responsibility in absence of the Resident Resources Manager.

SUPERVISORY RESPONSIBILITIES

Supervise Resident Resources Associates

COMPUTER SKILLS

Solid computer skills and experience with Microsoft applications.

OTHER QUALIFICATIONS

Experience working as part of a team.

Experience working with people from diverse cultural and socio-economic backgrounds.

Working knowledge of community resources.

Experience working with homeless families and/or individuals preferred.

Ability to be highly mobile with limited sitting (capability to change positions throughout the day).

Ability to be First Aid/AED/CPR certified within 3 months of hire.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl and taste or smell. The employee must lift and/or move 25 lbs.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.

People Serving People is an EEO employer fully committed to attracting, retaining, and promoting the most qualified individual without regard to race, religious creed, color, age, sex, national origin, ancestry, marital status, sexual orientation, disability or any other classification protected by applicable federal, state, or local law. We are dedicated to providing and maintaining an inclusive work environment free from discrimination and harassment, where employees are treated with respect and dignity. Individuals who have experienced homelessness are encouraged to apply.

Excellent working conditions and benefit package including medical insurance, company paid dental/basic life insurance and PTO.

HOW TO APPLY

Please mail or email cover letter and resume to:
Human Resources
614 3rd Street South
Minneapolis, MN 55415

employment@peopleservingpeople.org