Click on the arrow below for a map of the building.
Staff is on-hand to answer questions. Guests can pick up mail, diapers, ice bags, baby formula, milk, laundry detergent, and more.
7:00am – 9:00pm
Advocates assist with resources for housing, employment, clothing, and baby supplies. They are located on 2nd floor.
Advocates are available the following hours in rotating shifts.
Monday–Friday • 8:00am – 4:30pm
COVID-19 Procedure Change: Please be in your room to accept meal delivery at the following times. Meals will not be served outside these times.
Breakfast • 7:45am – 8:45am
Lunch • 11:45am – 12:45pm
Dinner • 4:30pm – 5:30pm
COVID-19 Procedure Change: Guests do NOT need to go to the lobby for nightly check in. Instead, Front Desk and Security Staff will randomly select rooms to check between 9:00pm and 10:30pm. Hennepin County still requires everyone on your voucher to stay in shelter every night.
early childhood development program
COVID-19 Procedure Change: Our Infant Room and a combined Preschool/Toddler Room are open, but to keep group sizes under 10, we are currently serving only those children who were enrolled in our program in early March.
We have implemented a health check station outside of the classroom, before the children are signed in for the day.
The TRC (Technology Resource Center) is available for guest use Monday–Friday. For the most up-to-date schedule, please see the signage on the TRC door.
The TRC is located on 2nd floor (room 224) by the Advocate offices.
homework – trc
COVID-19 Procedure Change:
Grades 5–12 Homework Time
Parents drop their students off at 213/214 for online homework in the TRC.
Monday–Friday in the TRC
4:00pm – 5:30pm
homework – quiet space
COVID-19 Procedure Change:
Grades K–12 Quiet Study Space
Students can do homework in rooms 213/214. Details and sign-up sheets outside 213/214.
Monday – Friday in 213/214
12:30pm – 4:00pm
COVID-19 Procedure Change: Clinic staff is currently limited, so please call first. If you have questions regarding COVID-19 or have symptoms and would like to request a test, please call either of the numbers listed here.
612.396.6157 (please call first)
Mon & Wed • 9am – 4pm
Tues, Thurs, Fri • 9am – 12 noon
Healthcare for the Homeless
7am – 10pm daily
COVID-19 Procedure Change: Guests may order shampoo, soap, toothpaste, and other toiletries by filling out Head-to-Toe Order Forms, which can be found in guest mailboxes on Fridays. Guests* who have turned in their orders to Front Desk staff by 3pm Sunday, will be able to pick up their items at the Front Desk on Monday after 1pm.
*To qualify for this service, guests must have completed their one-time “Meet & Greet” with Jocelyn. Ask at the Front Desk to schedule.
Guests may exchange bedding up to twice per week by stopping in at Housekeeping (3rd Floor, take the 1st left from elevators).
Tuesdays • 4:00pm – 4:30pm
Fridays • 2:00pm – 2:30pm
Emergency Linen Exchange
For when a family member is ill or there’s been an accident. Pick up a form & bag at the Front Desk. Deliver to Housekeeping.