community safety manager




Senior Director of Operations & Planning


Full-time, Exempt


$50,000 – $55,000 annually, commensurate with experience


  • Bachelor Degree & 3 years’ experience, or
  • Associate Degree & 5 years’ experience, or
  • GED & 7 years’ experience


The Community Safety Manager provides direct oversight of and quality control for People Serving People’s contract security team, including the security account manager.  While a future possibility, this role does not presently have staff direct reports.


This role promotes community safety at People Serving People’s shelter.  The Community Safety Manager oversees the shelter’s security team, supports the operation and maintenance of shelter security infrastructure, engages stakeholders to identify and address safety needs and empowers community members to safeguard each other through training and related supports.  This is a new position, offering an opportunity to collaboratively define and promote a more expansive, trauma-responsive and community-oriented definition of safety.


  • Provides daily oversight, quality control, and onboarding of People Serving People’s contract security team, and partners with supervisor and peers to promote a high quality of service as well as officer appreciation.
  • Partners with stakeholders to operate and maintain the shelter’s security and safety equipment, including but not limited to cameras, access controls, automated external defibrillators, and evacuation aids.
  • Develops and executes annual budgets using stakeholder input, participates in long-range visioning around the future of community safety at People Serving People, and prudently stewards organizational resources.
  • Leads the shelter’s emergency preparedness program by maintaining existing and developing new emergency procedures, administering emergency drills, performing after-action reviews and using lessons-learned to continually improve emergency response.
  • Partners with Facilities department, Director of Administration & Compliance and supervisor to continuously evaluate the physical safety of the shelter facility and identify/resolve potential hazards.
  • Provides emergency medical response training, including CPR/AED/First Aid and overdose reversal training, to stakeholders and conducts training oversight. Distributes emergency medical response materials (i.e., naloxone) and collaborates with partners to secure funding for training and related materials.
  • Represents People Serving People to external public safety organizations, including law enforcement.
  • Attends Guest Advisory Council no less than quarterly to solicit feedback on and respond to any shelter guest concerns regarding community safety. Provide regular safety information and resources to guests.
  • Collaborates with Trauma Informed Care Committee and other groups to promote trauma-informed and responsive community safety practices.
  • Chairs People Serving People’s Safety Committee, maintain the internal Community Safety website.
  • Conducts safety and security investigations as needed.
  • Works collaboratively with key departments to explore future opportunities for creating stakeholder safety plans and supporting de-escalation training.
  • Performs other duties as assigned.


Interpersonal Skills – Maintains confidentiality; Listens to others without interrupting; Remains open to others’ ideas and tries new things.  Has the ability to establish rapport and interact effectively with a wide variety of people including staff, clients and service providers.

Ethics – Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Tolerance – Has the ability to work with a diverse population.

Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently.  Completes administrative tasks correctly and on time.  Follows instructions, responds to management direction;

Communication – Listens and gets clarification; Responds well to questions; Speaks clearly and persuasively in positive or negative situations.  Writes clearly and informatively.  Able to read and interpret written information.

Teamwork – Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed.  Contributes to building a positive team spirit; Shares expertise with others.

Adaptability – Is able to adapt to changes in the work environment.  Manages competing demands.  Changes approach or method to best fit the situation.  Able to deal with frequent change, delays, or unexpected events.

Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Stress Management – Possesses the capacity to maintain personal control and a balanced approach to stressful conditions.

Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.

Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.

Project Management – Communicates changes and progress; Completes projects on time and budget.


  • Highly competent with Microsoft software including Outlook, Word, Excel, and the Office365 suite of applications including Microsoft Teams and SharePoint.
  • Experience using, maintaining and troubleshooting network video recorders, IP cameras and wireless bridges, with a basic knowledge of network architecture.


  • Experience working with diverse teams and engaging constructively with diverse stakeholders, ideally but not necessarily those who have experienced homelessness.
  • Familiarity with security equipment including but not limited to security cameras and network video recorders, access controls, metal detection and mass notification systems.
  • Experience overseeing facility safety, including the identification and elimination of physical hazards associated with but not limited to tripping, falling and electrocution.
  • Experience developing and executing operating and capital budgets. Familiarity with grants and experience using grants to fund priorities is highly desired.
  • All-hazard emergency management experience, including developing and exercising emergency procedures.
  • Must have or be able to obtain within six months opioid reversal instructor training.
  • Must have or be able to obtain within 24 months CPR/AED/First Aid instructor certification.
  • Experience in training sourcing and delivery, ideally but not necessarily on safety topics.
  • Familiarity with commercial security industry and civilian and/or military law enforcement. Formal experience in security or law enforcement is not required.
  • Familiarity with criminal justice issues impacting marginalized and oppressed communities as well as with disparities and inequities created by systemic racism.
  • Familiarity with the impact of trauma as well as trauma-informed and trauma-responsive practices.
  • Experience chairing or serving on committees or working groups desired.
  • Able to work on call and respond to emergencies after scheduled hours.


While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms.  The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl and taste or smell. The employee must lift and/or move 75 lbs.


The noise level in the work environment is usually moderate.

People Serving People is an EEO employer fully committed to attracting, retaining, and promoting the most qualified individual without regard to race, religious creed, color, age, sex, national origin, ancestry, marital status, sexual orientation, disability or any other classification protected by applicable federal, state, or local law. We are dedicated to providing and maintaining an inclusive work environment free from discrimination and harassment, where employees are treated with respect and dignity. Individuals who have experienced homelessness are encouraged to apply.


Excellent working conditions and benefit package including medical insurance, company paid dental/basic life insurance and PTO.

Please mail or email cover letter and resume to:
Human Resources
614 3rd Street South
Minneapolis, MN 55415