community engagement manager

ORGANIZATION

CRISIS RESPONSE

People Serving People is a highly visible, well-regarded leader in the fields of social services and education and has been serving our community for over 35 years. We partner with more than 40 community organizations to carry out our work. People Serving People’s emergency shelter for families experiencing homelessness is the largest and most comprehensive in the region. While our 10-story building in downtown Minneapolis offers a safe refuge, 3 meals a day, and basic toiletries to families experiencing homelessness, People Serving People goes beyond providing basic needs by offering comprehensive support services that are focused on moving families toward self-sufficiency and breaking the cycle of poverty. These include: Advocacy, Early Childhood Development Programs, K-12 Educational Support and Enrichment, Parent Engagement, Employment Services, Culinary Arts Training Program, Technology Resource Center and Supportive Housing.

People Serving People envisions a community in which all children have the stability and support they need to develop their full capacity to thrive, and that begins with access to high-quality, trauma-informed early childhood education and success in school for our community’s most vulnerable children.

PREVENTION

People Serving People opened the Center of Excellence Preschool and Learning Center in the Phillips community in Minneapolis in spring of 2017. The Center serves children 6 weeks to 5 years old, with before and after care for children up to 10 years old. The curriculum incorporates nature-based learning and takes a multi-generational and trauma-informed approach to early childhood education. Small class sizes and low teacher-to-child ratios facilitate optimal growth and development. The licensed center has a 4-Star Parent Aware rating from the State of Minnesota and is designated a Strong Beginnings site by Hennepin County.

SYSTEMS CHANGE

In addition to direct service, People Serving People engages in systems change initiatives, as the lives and experiences of our shelter guests are shaped by the interconnected systems with which they interact. Often these systems create and perpetuate economic and educational disparities, among others. The Center of Excellence also serves as an innovation lab, bringing together partners and colleagues from government agencies, schools, and other social service organizations to improve the field of family resilience and trauma-informed education and service.

Our new strategic plan calls for increased investments into preventing homelessness and, through a racial and economic equity lens, driving the public narrative surrounding the issues often faced by families experiencing homelessness. This will be an exciting time to be part of the People Serving People team.

DEPARTMENT

Systems Change and Community Engagement

REPORTS TO

Associate Executive Director

TYPE OF POSITION

Full-time

SALARY

52,000 – 53,000

EDUCATION REQUIRED

3-5 years of experience in human or social services or community engagement.

EXPERIENCE PREFERRED

Four year college degree in a related field preferred, but not required.

GENERAL DESCRIPTION

The Community Engagement Manager is responsible for managing community engagement through our robust community partnerships program, trauma informed care community capacity building, supporting the Guest Advisory Council, leading civic engagement efforts, and developing an organizing model unique to families experiencing homelessness.

ESSENTIAL FUNCTIONS

COMMUNITY PARTNERSHIP MANAGEMENT

People Serving People’s over 40 partnerships are vital to meeting the needs of our families. They augment the services and resources we provide as an organization to create a robust and wide network of community resources. The Community Engagement Manager leads the work in ensuring the strength of our partnerships and has the following responsibilities.

  • Builds, maintains, and grows strong relationships with potential and existing People Serving People community partners.
  • Researches and cultivates new partnership opportunities – in particular with culturally specific organizations.
  • Conducts partnership orientations that familiarize partners with People Serving People specific content and approach.
  • Evaluates and reports outcomes, data, and stories of the community partnership program and individual partnerships within People Serving People and through our external communications.
  • Facilitates Community Partnership meetings, surveys, appreciation events and other engagement opportunities with partners.
  • Troubleshoots partnership challenges and navigates conversations with partners, staff, and guests with sensitivity and diplomacy.
  • Works across the organization to determine needs that could be met with the help of community partners.
  • Connects community partners with appropriate People Serving People staff throughout the organization, ensuring that People Serving People takes the fullest advantage of each partnership.
  • Connects guests to community partners, services and resources through Resource Fairs.
  • Fields academic, institutional, and government research requests.
  • Manages budget and expenditures efficiently and effectively.

COMMUNITY CAPACITY

As an organization on its trauma informed journey, we recognize the need to help build community capacity with others who interact with our families and families like ours in community. For the last few years, we have been seeking out ways to increase trauma awareness and responsiveness through trainings, presentations, and facilitations. The Community Engagement Manager partners closely with the Associate Executive Director in developing and executing this work.

  • Develops, delivers and facilitates learning opportunities about trauma informed care, trauma responsiveness, or healing in the community.
  • Works with the development team on event registration, communications, and day-of logistics.
  • Engages staff across People Serving People in this work as presenters, trainers, and story-tellers.
  • Evaluates community capacity efforts for continuous improvement.
  • Seeks out new opportunities and ways to develop and deliver this content

CIVIC and AUTHENTIC COMMUNITY ENGAGEMENT

People Serving People works to center those directly impacted by the experience of homelessness and families in our programs, to build power with our communities, and elevate issues, priorities, and solutions identified by guests and families. This is an area in development and some of this work will be co-created with the Associate Executive Director.

  • Supports the work of the Guest Advisory Council.
  • Builds trust, relationship, reciprocity, and power with current and former guests, residents, program families, and staff.
  • Centers those most directly impacted by the experience of homelessness and follows through on commitments and action items.
  • Leads organizational voter engagement and Census initiatives by convening staff and guests to design and collectively execute the work.
  • Participates in tables, coalitions, or other groups and networking opportunities related to housing, homelessness, community engagement, and other aspects of this work.

GENERAL

The Community Engagement Manager works closely with the Associate Executive Director and Systems Change team to move work forward, get things done, and implement plans.

  • Provides general administrative, event, and public policy support.
  • Implements design and work plans around community engagement.
  • Performs other duties assigned by the Associate Executive Director.

COMPETENCIES

Fostering Innovation – The ability to develop, sponsor, or support the introduction of new and improved methods, services, products, procedures, or technologies.

Building Collaborative Relationships – The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.

Entrepreneurial Orientation – The ability to look for and seize beneficial service opportunities; willingness to take calculated risks to achieve organizational goals.

Strategic Thinking– The ability to analyze the organization’s competitive/collaborative position by considering environmental/sector trends, existing and potential customers (internal and external), and strengths and weaknesses as compared to other organizations.

Customer Orientation – The ability to demonstrate concern for satisfying one’s external and/or internal customers.

Trauma Informed Care – Commits to serving our guests in a manner that acknowledges their prevalence of traumatic experiences and responses; Strives to avoid inadvertently re-traumatizing others; Seeks to address and ultimately lessen the secondary trauma and stress experienced by staff serving highly traumatized parents and children by developing self-care plans for coping with vicarious trauma, secondary traumatic stress and compassion fatigue.

Interpersonal Skills – Maintains confidentiality; Listens to others without interrupting; Remains open to others’ ideas and tries new things.  Has the ability to establish rapport and interact effectively with a wide variety of people including staff, clients and service providers.

Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.

Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.

Project Management – Communicates changes and progress; Completes projects on time and budget.

Ethics – Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently.  Completes administrative tasks correctly and on time.  Follows instructions, responds to management direction; 

Communication – Listens and gets clarification; Responds well to questions; Speaks clearly and persuasively in positive or negative situations.  Writes clearly and informatively.  Able to read and interpret written information.

Teamwork – Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed.  Contributes to building a positive team spirit; Shares expertise with others.

Adaptability – Is able to adapt to changes in the work environment.  Manages competing demands.  Changes approach or method to best fit the situation.  Able to deal with frequent change, delays, or unexpected events.

Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Stress Management – Possesses the capacity to maintain personal control and a balanced approach to stressful conditions.

COMPUTER SKILLS

  • Solid computer skills and experience with Microsoft applications, and other web-based design programs.
  • OTHER QUALIFICATIONS

  • Training and facilitation experience and tools.
  • Strong racial equity lens and cultural competency.
  • Organizing or authentic engagement experience.
  • Public policy or systems change experience, orientation, or interest.
  • Experience working with diverse populations.
  • Experience or knowledge of trauma responsive approaches.
  • Strong interpersonal and written communicator.
  • Ability to work independently and collaboratively.
  • Experience and knowledge of local resources and organizations relevant to culturally specific, homeless and highly mobile populations.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl and taste or smell.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate, but can become loud at times.

People Serving People is an EEO employer fully committed to attracting, retaining, and promoting the most qualified individual without regard to race, religious creed, color, age, sex, national origin, ancestry, marital status, sexual orientation, disability or any other classification protected by applicable federal, state, or local law. We are dedicated to providing and maintaining an inclusive work environment free from discrimination and harassment, where employees are treated with respect and dignity. Individuals who have experienced homelessness are encouraged to apply.

HOW TO APPLY

Excellent working conditions and benefit package including medical insurance, company paid dental/basic life insurance and PTO.

Please mail or email cover letter, current writing sample, and resume to:
Human Resources
614 3rd Street South
Minneapolis, MN 55415

employment@peopleservingpeople.org