Family Support Services
Family Support Services Manager
TYPE OF POSITION
The primary focus of this position is to follow the mission of People Serving People’s Advocacy Program which is “to provide opportunities for stability to families through support, education, and referrals.” Understand and follow Trauma Informed Care principles. The Advocate Associate is responsible for serving a caseload of families through building rapport and trust with them while assessing their individual needs. The Advocate Associate performs the initial orientation with families through which the family’s needs are assessed, an action plan is implemented, and connections to service providers are created. The Advocate Associate then follows up with the family on the goals set at the orientation and reassesses their needs and next steps. The Advocacy Team uses strength-based practice and motivational interviewing with the families at People Serving People to affirm the guest’s strengths and help them realize their own potential.
Candidates with lived experience of homelessness, that are BIPOC, or another marginalized identity are encouraged to apply.
ESSENTIAL FUNCTIONS OF THE JOB
- Meet with families before, during and after their stay (frequency depends on family’s needs).
- Listen to and offer support to residents while working with them on next steps and solutions.
- Write referrals for resources and services.
- Assist families with employment needs (Examples: resume, cover letter, job searching, etc.).
- Make phone calls on behalf of clients.
- Advocate in-person on behalf of clients (Examples: meetings with other service providers, court hearings, etc.) as needed.
- Communicate effectively with other service providers to coordinate the best service for the client.
- Address concerns from other PSP staff and outside agencies directly to the family involved and work with the family to create a solution.
- Recognize needs for mental/chemical health services and coordinate with Mental and Chemical Health Coordinator onsite.
- Use creative problem-solving skills to come up with solutions for a variety of concerns/issues/situations that come up with families.
- Provide some material needs under emergency circumstances (Examples: clothing, stamps, tokens, envelopes, baby supplies, etc.).
- Organize and accurately keep track of records regarding the family while entering these records in a timely matter into the CRM database.
- Assist with monthly statistics on usage of Advocacy services.
- Follow Mandated Reporting guidelines.
- Understand the MN Data Privacy Laws and obtain releases from families prior to speaking about them with other service providers.
- Assist with onsite services provided by the Advocacy staff (Examples: dental services, support groups, family activities, etc.).
- Attend team meetings, trainings and in-services.
- May be occasional weekend duties.
- Perform other duties assigned by the Advocacy Services Coordinator and Manager.
Adaptability – is able to adapt to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.
Barrier Awareness – is aware of the barriers the population served faces, from mental illness, chemical dependency, literacy to parenting issues.
Child Guidance Skills – awareness of and sensitivity to particular problems of disadvantaged children and the specific needs of families and children who are homeless and in crisis.
Crisis Management – ability to effectively deescalate high stress situations while addressing the needs of the client.
Communication – Listens and gets clarification; Responds well to questions; Speaks clearly and persuasively in positive or negative situations. Writes clearly and informatively. Able to read and interpret written information.
Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Ethics – Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Interpersonal Skills – Maintains confidentiality; Listens to others without interrupting; Remains open to others’ ideas and tries new things. Has the ability to establish rapport and interact effectively with a wide variety of people including staff, clients and service providers.
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently. Completes administrative tasks correctly and on time. Follows instructions, responds to management direction;
Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Teamwork – Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed. Contributes to building a positive team spirit; Shares expertise with others.
Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Tolerance – Has the ability to work with a diverse population.
Stress Management – Possesses the capacity to maintain personal control and a balanced approach to stressful conditions.
Solid computer skills and experience working with Microsoft applications
4-year degree in social work, psychology, sociology, human services or closely related field. Relevant experience will also be considered.
- 2 or more years of experience serving multi-cultural, socially diverse populations
- 2 or more years of experience working with individuals experiencing homelessness and/or with adults/children with mental illness
- Valid, Class D drivers license preferred
Experience facilitating financial empowerment and literacy curriculum
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl and taste or smell.
The noise level in the work environment is usually moderate.
People Serving People is an EEO employer fully committed to attracting, retaining, and promoting the most qualified individual without regard to race, religious creed, color, age, sex, national origin, ancestry, marital status, sexual orientation, disability or any other classification protected by applicable federal, state, or local law. We are dedicated to providing and maintaining an inclusive work environment free from discrimination and harassment, where employees are treated with respect and dignity.
HOW TO APPLY
Please mail or email cover letter and resume to:
614 3rd Street South
Minneapolis, MN 55415